[pl_accordion name=”accordion”][pl_accordioncontent name=”accordion” number=”1″ heading=” Disclaimer
” open=”no”] Product Visual Disclaimer

Actual products are not guaranteed to look exactly like the visuals displayed on your monitor and/or mobile screens. This include slight variations in colours and textures of materials, as many other factors such as screen brightness and/or resolution etc. may affect the visuals you see on our website.

Handcraft Disclaimer

All Cream Couch products are primarily handcrafted or handmade, so no single piece will be perfectly identical with another despite being the same model, making your purchase exclusively unique and one of a kind.

These subtle variations between our items are celebrated for their unique imperfections and little handcrafted or handmade differences, but rest assured that our team tries out utmost best to ensure the quality of every product we sell.
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RETURN POLICY

No return or exchange of item allowed except the following situations: –

1.(a) Received wrong item/product;
2.(b) Received damaged item/product; or
3.(c) Received faulty item/product.

Product returned in damaged and/or used condition/s, resulting from customer’s own carelessness and/or negligence, will be rejected.

Prior consent/confirmation from us is necessary/needed before returning the item/product to us.

Confirmation/eligibility of return of item/product shall be requested at customerservice@creamcouch.com within FIVE (5) DAYS from the date of receiving the item/product.

REFUND POLICY

Refund is permissible only for following situations: –

(a) Received item in defective condition(s);

(b) Never received the order/item/product;

(c) Received an incomplete order/item; or

(d) Received wrong item.

Any fraudulent/unauthorized purchase is not entitled for refund.

Prior consent/confirmation from us is necessary/needed before refund is allowed.

Confirmation/eligibility of refund shall be requested at customerservice@creamcouch.com within FIVE (5) DAYS from the date of receiving the item/product.

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