This bag is NOT washable. Cream Couch Sdn Bhd is not responsible for any damages caused by and/or issues arising from washing this bag.
– Comes with 1 Detachable/Adjustable Signature Shoulder Strap
– 2 Premium Microfibre Material Handles (Attached to Body of Bag)
– Premium Canvas Fabric
– Quality Resin 3D Print
– Quality Fabric Lining
– 70% Handcrafted
– 1 Open Compartment With Zip
– 1 Inner Compartment With Zip
– 26.0cm in Top Length
– 20.0cm in Bottom Length
– 18.0cm in Height
– 9.0cm in Width
– 8.0cm in Length
– 40.0cm in Longest Length
– 26.5cm in Shortest Length
• Domestic Shipping orders, via DHL services, will arrive either within 1 week (applicable for ready stock), OR between 2-4 weeks (applicable for pre-order).
• International Shipping orders, via DHL Express, are estimated to arrive between 7-21 business days, depending on the delivery destination. Applicable shipping fees will be auto-calculated upon checkout.
• The following shipping charges are applicable for the Essential Tote 2.1 Collection bag:
Peninsular Malaysia: MYR0.00
East Malaysia: MYR11.00
Elsewhere: Auto-calculated Upon Website Checkout
Return & Exchanges
Returns & Exchanges
Cream Couch does not accept any returns and/or exchanges, unless the product has defect/s but it must still be in its original packaging.
Cream Couch reserves the right to reject any product returned in damaged and/or used condition/s resulting from customer’s own carelessness or negligence.
To return and/or exchange your faulty product/s, please e-mail us at firstname.lastname@example.org.
Cream Couch does not accept returned product/s sent back to us directly without prior contacting and checking with us first.
A refund is only applicable a product is received in defective conditions and/or when the product delivered is different from what was originally purchased.
Cream Couch is not liable for any purchase/s (if later) deemed to be fraudulent and unauthorised and therefore won’t be held responsible for refunding, as the liability rests with the bank that issued the cardholder’s card.
To check eligibility for a refund, please e-mail us at email@example.com
Product Visual Disclaimer
Actual products are not guaranteed to look exactly like the visuals displayed on your monitor and/or mobile screens. This include slight variations in colours and textures of materials, as many other factors such as screen brightness and/or resolution etc. may affect the visuals you see on our website.
All Cream Couch products are primarily handcrafted or handmade, so no single piece will be perfectly identical with another despite being the same model, making your purchase exclusively unique and one of a kind.
These subtle variations between our items are celebrated for their unique imperfections and little handcrafted or handmade differences, but rest assured that our team tries out utmost best to ensure the quality of every product we sell.