Disclaimer for CC Essential Tote
This bag is NOT washable. Cream Couch Sdn Bhd is not responsible for any damages caused by and/or issues arising from washing this bag.
Features
– Premium Canvas Fabric
– Quality 3D Embroidery Finishing
– 70% Handcrafted
– 1 Open Compartment
– 1 Open Pocket
– 1 Removable Bag Base Shaper
Measurements
(Strap Drop)
– 25.0cm in Length
(Tote Bag)
– 38.0cm in Length
– 38.0cm in Height
– 11.0cm in Width
(Open Pocket)
– 21.0cm in Length
– 17.0cm in Height
Shipping
• Domestic Shipping orders, via DHL services, will arrive either within 1 week (applicable for ready stock), OR between 2-4 weeks (applicable for pre-order).
• International Shipping orders, via DHL Express, are estimated to arrive between 7-21 business days, depending on the delivery destination. Applicable shipping fees will be auto-calculated upon checkout.
Return & Exchanges
Returns & Exchanges
Cream Couch does not accept any returns and/or exchanges, unless the product has defect/s but it must still be in its original packaging.
Cream Couch reserves the right to reject any product returned in damaged and/or used condition/s resulting from customer’s own carelessness or negligence.
To return and/or exchange your faulty product/s, please e-mail us at ask@creamcouch.com.
Cream Couch does not accept returned product/s sent back to us directly without prior contacting and checking with us first.
Refund Policy
A refund is only applicable a product is received in defective conditions and/or when the product delivered is different from what was originally purchased.
Cream Couch is not liable for any purchase/s (if later) deemed to be fraudulent and unauthorised and therefore won’t be held responsible for refunding, as the liability rests with the bank that issued the cardholder’s card.
To check eligibility for a refund, please e-mail us at ask@creamcouch.com
General Bag Care
CC Signature Collection – Bag Care
The canvas is water-resistant coated fabric, so it can be easily cleaned using a wet cotton and/or a small brush with a few drops of mild detergent. After that, just wipe it off with a wet cotton.
Please do not scrub and/or brush the microfibre leather material (the Black / Brown / Nude / Sweet Brown / Grey part, depending on which model you’ve purchased), as that will damage the leather coating.
Disclaimer
Product Visual Disclaimer
Actual products are not guaranteed to look exactly like the visuals displayed on your monitor and/or mobile screens. This include slight variations in colours and textures of materials, as many other factors such as screen brightness and/or resolution etc. may affect the visuals you see on our website.
Handcraft Disclaimer
All Cream Couch products are primarily handcrafted or handmade, so no single piece will be perfectly identical with another despite being the same model, making your purchase exclusively unique and one of a kind.
These subtle variations between our items are celebrated for their unique imperfections and little handcrafted or handmade differences, but rest assured that our team tries out utmost best to ensure the quality of every product we sell.
Disclaimer for CC Essential Tote
Disclaimer for CC Essential Tote
This bag is NOT washable. Cream Couch Sdn Bhd is not responsible for any damages caused by and/or issues arising from washing this bag.
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