RETURN POLICY
No return or exchange of item allowed except the following situations: –
- Received wrong item/product;
- Received damaged item/product; or
- Received faulty item/product.
Product returned in damaged and/or used condition/s, resulting from customer’s own carelessness and/or negligence, will be rejected.
Prior consent/confirmation from us is necessary/needed before returning the item/product to us.
Confirmation/eligibility of return of item/product shall be requested at ask@creamcouch.com within FIVE (5) DAYS from the date of receiving the item/product.
REFUND POLICY
Refund is permissible only for following situations: –
- Received item in defective condition(s);
- Never received the order/item/product;
- Received an incomplete order/item; or
- Received wrong item.
Any fraudulent/unauthorized purchase is not entitled for refund.
Prior consent/confirmation from us is necessary/needed before refund is allowed.
Confirmation/eligibility of refund shall be requested at ask@creamcouch.com within FIVE (5) DAYS from the date of receiving the item/product.