Disclaimer:
All sale items sold are strictly NOT returnable, NOT exchangeable, and NOT refundable.
As all Cream Couch products are primarily handcrafted / handmade, there are bound to be cosmetic imperfections which do not meet nor pass our stringent quality control and assurance processes.
As such, we are making these surplus stock available for sale to those who are interested.
Subtle imperfections may include, but not limited to – slight shape distortions, uneven fabric textures / thread seams / alignments, various forms of minor wrinkles, marks and/or stains; but rest assured that all these items still function and work properly.
Terms & Conditions
1. All purchases are final. All sale items sold are non-returnable, non-exchangeable, and non-refundable.
2. If you are unable to accept items with minor defects and/or imperfections, any of these terms and conditions, or any of the above mentioned details, please do not purchase this sale item.
Features
– Premium Vegan Leather (Microfibre + PU)
– Premium Microfibre Leather
– Premium Lining Materials
– 70% Handcrafted
– 1 Open Compartment with Zip
– 1 Inner Pocket with Zip
– 1 Inner Pocket without Zip
Measurements
Bag
– 30.0cm in Length
– 6.5cm in Width
– 18.0cm in Tallest (Side) Height
– 11.0cm in Shortest (Middle) Height
Strap Drop
– 40.0cm in Longest Length
– 26.5cm in Shortest Length
Shipping
• Domestic Shipping orders, via DHL services, will arrive either within 1 week (applicable for ready stock), OR between 2-4 weeks (applicable for pre-order).
• International Shipping orders, via DHL Express, are estimated to arrive between 7-21 business days, depending on the delivery destination. Applicable shipping fees will be auto-calculated upon checkout.
The following delivery charges are applicable as each Cream Croissant Collection bag will be shipped in individual boxes:
Within Peninsular Malaysia: Free Shipping
Within Sabah: MYR16.00
Within Sarawak: MYR25.00
Elsewhere: Auto-calculated Upon Website Checkout
Return & Exchanges
Returns & Exchanges
Cream Couch does not accept any returns and/or exchanges, unless the product has defect/s but it must still be in its original packaging.
Cream Couch reserves the right to reject any product returned in damaged and/or used condition/s resulting from customer’s own carelessness or negligence.
To return and/or exchange your faulty product/s, please e-mail us at ask@creamcouch.com.
Cream Couch does not accept returned product/s sent back to us directly without prior contacting and checking with us first.
Refund Policy
A refund is only applicable a product is received in defective conditions and/or when the product delivered is different from what was originally purchased.
Cream Couch is not liable for any purchase/s (if later) deemed to be fraudulent and unauthorised and therefore won’t be held responsible for refunding, as the liability rests with the bank that issued the cardholder’s card.
To check eligibility for a refund, please e-mail us at ask@creamcouch.com
Disclaimer
Product Visual Disclaimer
Actual products are not guaranteed to look exactly like the visuals displayed on your monitor and/or mobile screens. This include slight variations in colours and textures of materials, as many other factors such as screen brightness and/or resolution etc. may affect the visuals you see on our website.
Handcraft Disclaimer
All Cream Couch products are primarily handcrafted or handmade, so no single piece will be perfectly identical with another despite being the same model, making your purchase exclusively unique and one of a kind.
These subtle variations between our items are celebrated for their unique imperfections and little handcrafted or handmade differences, but rest assured that our team tries out utmost best to ensure the quality of every product we sell.
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