Cream Couch Gives Back!
Our Gift In Giving This Holiday Season…
Before 2023 winds up, together, let us find the gift in giving this holiday season.
1. Shop Cream Couch from 1st until 25th December 2023.
2. Between MYR15.00 – MYR20.00 (varies according to collection) from every purchase will go towards curating our Holiday Season 2023 Gift Packs for the kids at House Of Love (Pertubuhan Rumah Anak Yatim Berkat Kasih).
3. Upon checking your item out, you can even add your own personal message (limited to 20 words maximum each) on a gift card to a kid receiving the Holiday Season 2023 Gift Pack.
Cream Couch Defective Item Sale
As all Cream Couch products are primarily handcrafted / handmade, there are bound to be cosmetic imperfections which do not meet nor pass our stringent quality control and assurance processes.
As such, we are making these surplus stock available for sale to those who are interested. Rest assured that all these items still function and work properly, as the various forms of defects may include, but not limited to, the following:
– Scratches, wrinkles and/or dents
– Discolourations, marks and/or stains
– Slight shape distortions
– Hardware defects and/or missing parts
– Uneven fabric textures
– Uneven thread seams and/or alignments
– Bag strap and/or bag handle issues
Note:
Defective item models and colours listed may vary, and are available WHILE STOCKS LAST ONLY.
Terms & Conditions
1. All purchases are final. All defect items sold are non-returnable, non-exchangeable, and non-refundable.
2. All purchases from the Defective Item Sale DO NOT come in mailer box packaging.
3. If you are unable to accept defective items, any of these terms and conditions, or any of the above mentioned details, please do not purchase from this defective item sale.
Features
. Premium Vegan Leather (Microfibre + PU)
. Double Layered Mesh Fabric Netting
. 70% Handcrafted
. Fabric Drawstring & Premium Lining Materials
. 1 Small Compartment without Zip
. 1 Open Compartment
. 1 Detachable / Adjustable Strap
Measurements
. 30.0 cm in Length
. 41.0 cm in Height
Shipping
• Domestic Shipping orders, via DHL services, will arrive either within 1 week (applicable for ready stock), OR between 2-4 weeks (applicable for pre-order).
• International Shipping orders, via DHL Express, are estimated to arrive between 7-21 business days, depending on the delivery destination. Applicable shipping fees will be auto-calculated upon checkout.
Return & Exchanges
Returns & Exchanges
Cream Couch does not accept any returns and/or exchanges, unless the product has defect/s but it must still be in its original packaging.
Cream Couch reserves the right to reject any product returned in damaged and/or used condition/s resulting from customer’s own carelessness or negligence.
To return and/or exchange your faulty product/s, please e-mail us at ask@creamcouch.com.
Cream Couch does not accept returned product/s sent back to us directly without prior contacting and checking with us first.
Refund Policy
A refund is only applicable a product is received in defective conditions and/or when the product delivered is different from what was originally purchased.
Cream Couch is not liable for any purchase/s (if later) deemed to be fraudulent and unauthorised and therefore won’t be held responsible for refunding, as the liability rests with the bank that issued the cardholder’s card.
To check eligibility for a refund, please e-mail us at ask@creamcouch.com
General Bag Care
CC Signature Collection – Bag Care
The canvas is water-resistant coated fabric, so it can be easily cleaned using a wet cotton and/or a small brush with a few drops of mild detergent. After that, just wipe it off with a wet cotton.
Please do not scrub and/or brush the microfibre leather material (the Black / Brown / Nude / Sweet Brown / Grey part, depending on which model you’ve purchased), as that will damage the leather coating.
Disclaimer
Product Visual Disclaimer
Actual products are not guaranteed to look exactly like the visuals displayed on your monitor and/or mobile screens. This include slight variations in colours and textures of materials, as many other factors such as screen brightness and/or resolution etc. may affect the visuals you see on our website.
Handcraft Disclaimer
All Cream Couch products are primarily handcrafted or handmade, so no single piece will be perfectly identical with another despite being the same model, making your purchase exclusively unique and one of a kind.
These subtle variations between our items are celebrated for their unique imperfections and little handcrafted or handmade differences, but rest assured that our team tries out utmost best to ensure the quality of every product we sell.